The All Rounder

Customer Service Whiz & Retail Assistant & Online Order Dispatch

We are a small, hard-working team seeking a new member to join us, we’re laser focused on delivering joy through art and colour. If you have a penchant for hand crafted accessories, a love of pretty things and happen to be:

  • a customer service whiz
  • have proven retail experience in a gallery or retail store
  • e-commerce experience (managing inventory and uploading new products & pick packing and dispatching online orders)

… We have just the role for you!

We pride ourselves on our customer service in store, over the phone and via email as well as delivering a joyful online shopping experience. Please see below for a list of roles and responsibilities along with a few things we are looking for in a team member! If you believe you are the person to join our team please email your CV, along with a little information about yourself and why you’re perfect for the role to indigo@tiffmanuell.com xx

Applications close 19th of September, 2021. Only shortlisted candidates will be contacted.

Role

  • Location: Tiff Manuell Studio | 10A King Street, Norwood SA 5067
  • Permanent/ part time
  • Minimum of 20 hours per week (11am-4pm Monday - Friday, Available to work occasional Saturdays).
  • Report to marketing & customer experience manager

Experience

  • Strong computer skills (Mac)
  • Shopify experience preferred
  • Previous e-commerce experience is advantageous
  • Proven exceptional customer service experience (gallery or retail store preferred)

About you

  • Well organised, proactive, detail orientated with a strong work ethic
  • Efficient, focused and goal driven
  • Able to effectively manage your time across daily and weekly tasks, adaptable and able to prioritise monthly projects
  • Comfortable working autonomously
  • Capable and eager to take initiative in store and warehouse settings
  • Strong and clear interpersonal skills to drive positive relationships with customers
  • Have exceptionally high standards of customer service
  • Focused on delivering quality and consistency across customer service functions
  • Warm, bubbly, welcoming and kind
  • And of course an enthusiastic disposition for colour, artwork and accessories!

Tasks & Responsibilities

We're a small team, which means everyone wears many hats… One day you may be packing orders, the next assisting in the studio store, roles include but are not limited to:

  • Meticulously wrapping, packing and fulfilling online orders using Shopify
  • Assist customers in store and remotely (phone and email) with general queries, accessory and artwork purchases using POS system.
  • Maintain merchandising standards in store, including cleaning
  • Tag new accessories and manage inventory across online store, retail store and wholesale.
  • Photograph product for e-commerce site.
  • Upload and schedule new product to e-commerce site (Shopify)
  • Occasionally assist in content creation and product imagery for social media.