Shipping + returns

Once your order is placed, your Tiff will be on its way into your arms via Australia Post’s Parcel Post tracked postal service (for Australian orders) and DHL express courier service for International orders. All orders received by 2pm Australian Central Time will be dispatched the same day.

Shipping options and costs (in Australian Dollars)

Orders shipped within Australia:

$10.00  - Regular Delivery with Australia Post within 3 -5 business days (Free for orders over $200.00AUD)

$15.00 - Express Post within 1 - 2 business days

Stretched Artwork: Freight is quoted after your order is placed and will be subject to your acceptance

Orders shipped outside of Australia:

USA: $20.00AU - 3-5 Business days with DHL Express (Free for orders over $300.00AUD)

Rest of the World: $25.00AU - 3 to 5 Business Days with DHL Express (Free for orders over $300.00AUD)

The shipping charge covers the cost to send you your order, there may be additional taxes and duties applied by your country's government. 

Stretched Artwork: Freight is quoted after your order is placed and will be subject to your acceptance

Returns Policy

Online shopping can be like blind dating. Did your ideal Tiff look perfect to you, but the connection just wasn’t there? Is someone else now looking a lot more attractive, or is more willing to carry your things? Within 14 days of purchase you can exchange your bag (or clothing) for another item, or a credit note, providing your bag is completely unused, has the original tags attached and you provide your original receipt. If the item you now want costs less than your original choice, we’ll give you a credit note for the difference. We don't offer refunds for change of mind or wrong fit purchases. Refunds will only be issued if the product is faulty.

Orders placed using a store credit cannot be returned or exchanged (for change of mind.)

Please note that due to health reasons we can not exchange earrings.